Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you fill out contact forms, communicate with us via email or phone, engage our services, or apply for employment. This includes your name, email address, phone number, company name, job title, message content, billing information, business registration details, technical specifications, project requirements, and other data you choose to share.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect information including your IP address, browser type, operating system, pages visited, time and date of visits, length of visit, referring website addresses, clickstream data, and device identifiers. We use cookies, web beacons, and similar tracking technologies for analytics and site improvement.

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as business partners, referral websites, public databases, and social media platforms, to enhance our ability to serve you and verify business relationships.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our systems design, integration, cloud, security, data analytics, and consulting services.
• Communication: To respond to inquiries, send administrative information, provide customer support, and communicate project updates.
• Marketing: To send promotional materials and service updates with your consent. You may opt out at any time.
• Website Improvement: To analyze usage patterns and enhance the user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect and prevent technical issues, fraud, and malicious activity.
• Business Operations: To process transactions, manage accounts, and perform internal functions.

3. Legal Basis for Processing

Our processing of personal data is based on these legal grounds under GDPR, CCPA, and other applicable privacy laws:

• Consent: You have given consent for specific processing purposes. You may withdraw at any time.
• Contractual Necessity: Processing is necessary for contract performance.
• Legal Obligation: Processing is required for regulatory compliance.
• Legitimate Interests: Processing is necessary for our legitimate business interests.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these circumstances:

• Service Providers: Trusted vendors performing services on our behalf, contractually bound to protect your data.
• Business Transfers: In mergers, acquisitions, or asset sales, with notification of the change.
• Legal Requirements: When required by law or valid public authority requests.
• Protection of Rights: To protect our rights, your safety, or investigate fraud.
• With Your Consent: Where you have explicitly consented to sharing.

5. Data Retention

We retain personal information only as long as necessary for collection purposes or as required by law:

• Contact Form Submissions: Up to 24 months.
• Client Project Data: Engagement duration plus 7 years.
• Email Correspondence: Up to 3 years after business relationship ends.
• Marketing Data: Until you opt out.
• Employment Applications: Up to 12 months.
• Analytics: Aggregated data may be retained indefinitely.

When no longer needed, information is securely deleted or anonymized.

6. Data Security

We implement appropriate measures to protect your information, including TLS/SSL encryption, secure server infrastructure with firewalls, strict access controls, regular security audits, employee training, and incident response procedures. While we strive to protect your data, no transmission method is 100% secure.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights including: access, rectification, erasure, restriction of processing, data portability, objection to processing, withdrawal of consent, and the right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us at support@ziepie.shop. We will respond within 30 days.

8. Cookies

We use essential cookies (required for site functionality), analytics cookies (anonymous usage data), and functional cookies (remembering preferences). You can manage preferences through browser settings. Blocking cookies may affect site functionality.

9. Children's Privacy

Our services are not directed to individuals under 16. If we become aware of inadvertent collection of children's data, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to countries with different data protection laws. We ensure appropriate safeguards, including standard contractual clauses, are in place.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email or prominent notice on our Site.

13. Contact Information

ZIE PIE LLC
21507 NE 8TH ST REDMOND, OH 98074
Redmond, Washington, United States
Email: support@ziepie.shop
Phone: +1(815)863-0460